Quick answers about working with Beibaotoys — customization, MOQ, samples, quality control, ordering, and shipping. For anything not covered here, contact our team directly.
About Us
Are you a manufacturer or a trading company?
We are a custom manufacturer based in Shandong, China. Our Alibaba.com profile shows verified production capabilities and an onsite supplier assessment by TÜV Rheinland. Learn more on our About Us page.
What products do you manufacture?
Our main product range includes plush toys and stuffed animals, claw machine plush toys, plush keychains and pendants, plush bags and handbags, Christmas and seasonal plush products, plush toy sets, IP-themed products, and custom-designed plush products. Browse the product categories on this site.
What customization services do you offer?
We support minor customization, drawing-based customization, sample-based customization, and ODM services. Depending on the product, customization may include the character design, size, color, fabric, filling, embroidery, printed details, logo, accessories, and packaging. See the customization process for details.
Can you manufacture a plush toy from my drawing or reference image?
Yes. Please send us your drawing, reference image, dimensions, preferred materials, target quantity, and intended market. We will review the design and confirm feasibility before quoting.
Can you reproduce a physical sample?
Sample-based customization is available. Please provide clear photos and specifications or arrange to send a physical reference sample. We will evaluate the construction, materials, and details before confirming the development plan.
Can you add our logo or brand elements?
Custom logos are available for selected products. Common options may include embroidery, printed elements, woven labels, hangtags, or customized accessories. The suitable method depends on the product design and order quantity.
Do you offer custom packaging?
Packaging requirements can be discussed during quotation. Please specify the packaging type, dimensions, artwork, labeling, barcode, warning text, and destination-market requirements. Availability and MOQ must be confirmed for each project.
MOQ, Samples, and Pricing
What is your minimum order quantity (MOQ)?
MOQ varies by product and customization level. Many products currently displayed in our store start from 100 pieces, but the final MOQ must be confirmed on the relevant product page or quotation.
Can I order a sample before bulk production?
Sampling is available for suitable projects. Sample cost, development time, shipping cost, and refund conditions depend on the design and must be confirmed before sample production.
How can I get an accurate quotation?
Please provide as much of the following information as possible: product image, drawing, or product link; required size and quantity; fabric and filling preferences; color requirements or Pantone references; logo and artwork files; accessories and packaging requirements; required testing or certification standard; delivery country, postal code, and target date. A complete request helps us quote more accurately and respond faster.
Why can the final price differ from the price shown online?
Online prices are reference ranges for the listed specifications and quantities. The final price may change according to size, material, filling weight, design complexity, quantity, logo method, accessories, packaging, testing, and shipping terms.
Do you offer mixed designs or assorted styles?
Some wholesale and claw machine product listings may support mixed or assorted designs. Please confirm the available styles, assortment ratio, MOQ, and stock before placing an order.
Are products available from stock?
Some listings may be marked as in stock, while customized products require sampling and production. Please contact us to confirm the latest inventory and dispatch schedule before ordering.
Production and Quality
What materials do you use?
Materials vary by product. Our listings include plush fabrics and PP cotton filling on selected items. Please tell us your target texture, use scenario, age group, and market requirements so we can recommend an appropriate material specification.
How do you control product quality?
Our supplier profile lists raw-material identification and traceability, onsite material inspection, and a quality-control team with 7 QA/QC inspectors. Project-specific inspection standards should be confirmed before production. See our quality control page for the full picture.
Can I approve a sample before mass production?
For custom projects, sample approval can be included in the workflow. Bulk production should begin only after the sample, materials, colors, dimensions, logo, accessories, and packaging details are confirmed.
Can you meet toy safety or destination-market compliance requirements?
Requirements differ by product, age grade, and destination market. Please provide the destination country and required standard before quotation. We will confirm which testing, reports, labels, or documents are available or need to be arranged for the specific product.
Can you provide inspection reports or supplier assessment documents?
Our Alibaba.com profile provides access to supplier assessment information, assessed videos, factory inspection reports, and verified production-line information. Product-specific reports and certificates must be confirmed separately.
What is the production lead time?
Lead time depends on design complexity, sample approval, order quantity, material availability, packaging, testing, and production schedule. Please confirm the current schedule with us before placing an order, especially for seasonal or deadline-sensitive projects.
Orders, Payment, and Shipping
How do I place an order?
You can send an inquiry with the product link and your requirements. After the specifications, price, lead time, shipping terms, and quality requirements are confirmed, the order can be created on Alibaba.com.
Do you support Alibaba.com Trade Assurance?
Yes. Our store displays Alibaba.com Trade Assurance protection. The applicable protection is subject to the terms recorded in the Alibaba.com order, including product quality and shipment commitments.
What payment methods do you accept?
Available payment methods depend on the Alibaba.com order and buyer location. Please use the payment options displayed on the official Alibaba.com checkout page and avoid sending payment to an unverified account.
Can you ship internationally?
International shipping can be discussed according to the destination, quantity, carton volume, delivery deadline, and trade terms. Please provide the destination country and postal code for a shipping quotation.
How is shipping cost calculated?
Shipping cost depends on destination, carton dimensions, gross weight, shipping method, delivery speed, and trade terms. Customized plush products may also have different packing-compression requirements, which can affect freight cost.
Can you arrange inspection before shipment?
Please state your inspection requirements before order confirmation. The inspection method, acceptance criteria, responsible party, timing, and cost should be written into the order terms when applicable.
How are products packed for export?
Depending on your logistics preference and sales channel, we offer two packing programs: high-density vacuum-compressed bales that maximize container utilization and reduce ocean freight for volume orders, or reinforced 5-ply export master cartons with custom shipping marks and barcode labels for retail-ready assortments.
After-Sales and Contact
What should I do if there is a problem with my order?
Contact us with the order number, item details, quantity affected, photos, videos, and packaging evidence. We will review the case according to the confirmed order specifications and order terms.
How quickly will you reply to an inquiry?
Our store profile currently displays an average response time of 9 hours or less. Actual response time may vary because of time-zone differences, weekends, holidays, or the complexity of the request.
How can I contact you?
Use the contact page on this site for our full team directory with WhatsApp numbers and direct email addresses, or message us through our Alibaba.com store (Contact Supplier or Chat Now). To receive an accurate response, include the product link, required quantity, customization details, delivery country, and target date.
Product specifications, prices, MOQ, sample terms, production schedules, certifications, packaging, shipping costs, and inventory may change. Final details are subject to the product quotation and the terms confirmed in the order.
